Shipping Terms and Conditions:
1. Order Tracking: For orders shipped via Australia Post, you will receive tracking information. Please note that there may be a delay of approximately 3-4 hours before tracking information becomes available. For example, if you receive the tracking number at 4 pm, tracking details may not be accessible until around 8 pm.
2. Signature Requirement:Unless explicitly specified during the checkout process, all orders will require a signature upon delivery. You have the option to provide authority to leave the package at the time of order placement. Please be aware that Royal Drop assumes no responsibility if you grant this authority with your order.
3. Missed Deliveries:If you are not present at your designated address when the courier attempts delivery (and you have not authorized a package release), the parcel will be returned to your local post office (for Australia Post orders). A notification card will be left to inform you of the attempted delivery.
4. Alternative Delivery Address: To ensure successful delivery, we recommend providing a work address, including the business name, if you anticipate not being at home during the day.
5. Order Cancellation: If you wish to cancel an order, please do so as soon as possible. We process orders daily. While we do not impose a cancellation fee, if a cancellation request is made after your order has been dispatched, a refund will be issued, minus the shipping charge.
6. Delayed Parcel: In the rare event that your parcel experiences a delay caused by the logistics carrier, we regretfully cannot refund the purchase until the parcel has either been returned to sender (RTS) or officially confirmed as lost by the logistics carrier.
7. Multiple Delivery Attempts: If we make multiple unsuccessful attempts to deliver your goods, resulting in the package's return to us, additional re-shipping charges will apply. We strongly advise double-checking your address details at the time of order placement, as returns due to incomplete or incorrect information will incur additional charges.
Returns and Refund Policy
At Royal Drop, we take pride in providing you with the finest fragrances and an exceptional shopping experience. However, we understand that there may be times when you need to return a purchase. To ensure your satisfaction and to facilitate a smooth return process, we have outlined our return policy below:
Return Eligibility:
Time Frame: You may return your Royal Drop product within 7 days from the date of delivery.
Condition: To be eligible for a return, the product must meet the following criteria:
+ It must be in its original packaging.
+ It must be in unused, unopened, and undamaged condition.
+ Any seals or protective packaging must be intact.
How to Initiate a Return:
Contact Us: To initiate a return, please contact our customer support team at ( royaldrop.fragrances@gmail.com ) within the 7-day return window. We recommend providing the following information:
+ Your order numbers.
+ Details of the item you wish to return.
+ The reason for the return.
Return Authorisation: After reviewing your request, our customer support team will provide you with a Return Authorisation (RA) number, along with detailed instructions on how to proceed with the return.
Return Shipping:
+ Cost: Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
+ Packaging: Please ensure that the returned item is securely packaged to prevent damage during transit. We recommend using the original packaging if possible.
Refund Process:
+ Inspection: Upon receiving the returned item, our trained staff will conduct a thorough inspection to ensure that it meets our return eligibility criteria.
+ Refund Method: If the return is approved, we will process the refund using the original payment method used for the purchase. Please allow 5 business days for the refund to appear in your account.
Exchanges:
Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired product.
Damaged or Incorrect Items:
In the rare event that you receive a damaged or incorrect item, please contact our customer support team immediately. We will work promptly to rectify the issue by providing you with a replacement or issuing a full refund, as applicable.
Contact Information:
If you have any questions, concerns, or need assistance with your return, please do not hesitate to reach out to our customer support team at ( royaldrop.fragrances@gmail.com ). We are here to help and ensure your satisfaction with our products and services.
Thank you for choosing Royal Drop for your fragrance needs. Your trust and satisfaction are of utmost importance to us.
Last updated: [27-09-2023]
